Terms and conditions

Credit card payments in favor of Møre and Romsdal County Authority are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as FRAM on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

FRAM's Transport Regulations

FRAM's Transport Regulations form the basis for the operation of public transport services in Møre and Romsdal County. They are approved by the Norwegian Ministry of Transport and Communications. 

Approved by the Norwegian Ministry of Transport and Communications on 8 January 2008 pursuant to Section 33 of the Commercial Transport Act (yrkestransportloven), cf. Sections 7.


1. Definitions

In these regulations, the following definitions apply:

”Proof of payment zone": An area located on either station premises or a means of transport which a customer is not permitted to enter without having validating his or her ticket.

”Ticket”: A card or other medium containing verification in electronic or paper format of one or more pre-paid journeys.

”Customer”: A person who makes use of the Company's means of transport or who finds him/herself within the boundaries of a proof of payment zone.

”The Company”: Møre and Romsdal County Authority and other companies which operate under contract for Møre and Romsdal County Authority.

"The Company's premises" Premises either owned or utilised by the company, including station premises.

”Station”: Any station or other physically designated stop located on a distinct branch line.

”Means of transport”: Buses, high-speed ferries and ferries operated as part the Company's services.

”To validate”/”Validation”: A machine-based control process which provides confirmation that customers have made valid their tickets for the journey in question.

”The Regulations”: These Transport Regulations.


2. Application

These Regulations apply to all persons who find themselves on board a means of transport owned by or operated under contract for Møre and Romsdal County Authority, or in Møre and Romsdal County Authority's transit terminals or stations. By embarking on a journey, a customer enters into a transport agreement with the Company. These Regulations form part of the transport agreement entered into between the Company and the customer.


3. Customer access

In order to meet requirements linked to safety and effective service operation, it is necessary for the Company to regulate customer access and conduct. All customers must adhere to instructions given by Company personnel or posted on information displays. Persons who do not adhere to instructions may be removed.

It is prohibited to enter Company premises without legitimate reason. It is also prohibited to ride bicycles and skateboards or to wear roller skates/blades on Company premises or means of transport.


4. The Company's responsibilities

The Company shall convey its customers in reasonable numbers in accordance with the service in question's stipulated routes and published timetable, and ensure that customers are able to obtain valid tickets for their journeys.

In the event of delays, route diversions, suspensions or cancellations of services, customers are entitled to claim compensation to cover the cost of alternative means of transport. This will not apply if the Company can show that the delay or cancellation was due to circumstances beyond the Company's control. The compensation amount will be limited to NOK 500.

A person wishing to claim compensation for injury or damage caused by the Company must make an application in writing to the Company's administration department.

Company personnel shall provide assistance by answering general enquiries related to transport services. They also have a duty to ensure that prevailing provisions are adhered to. Complaints about Company personnel or aspects of service provision shall be made to the Company's administration department, and not to Company personnel. Complaints about Company personnel must be submitted in writing.


5. Payment for travel

Customers are obliged to pay for their journeys in accordance with the regulations and fares stipulated by the Company. On purchasing a ticket, the customer is responsible for utilising an accepted means of payment. Any complaints related to the ticket or change received must be made without delay.

Only persons holding a valid ticket are permitted to enter a proof of payment zone. Customers thus have an obligation to be in possession of a valid ticket, in compliance with the Company's regulations pertaining to fares and ticketing, before they enter a proof of payment zone located either on station premises or on board the means of transport in question. On entering a proof of payment zone, customers are responsible for validating their tickets, and for ensuring that the ticket in question is not used in contravention of stipulated regulations governing fares. Customers shall retain their tickets for the entire journey up until the time they leave the means of transport and the station premises. For journeys involving discount tickets, a customer must be able, if necessary, to provide proof if his/her identity.

If, during an inspection, a customer (cf. item 6) is unable to produce a validated/valid ticket, a penalty ticket will be issued in accordance with items 7 and 8 before the customer leaves the means of transport/station premises.


6. Exhange rates

Payment for bookings are handled in the Trekkpay system. For every transaction there is a DCC charge on top of the current exchange rate that covers risks such as the liquidity of the currency (bid/ask spread), the exchange fee of a broker (from home currency to local currency) and handling currency risks. By accepting the terms and conditions of a booking, passengers accept this additional fee.


7. Ticket inspections

Company personnel are entitled at any time to request that customers produce their tickets for inspection. A ticket inspection can be carried out by both uniformed and non-uniformed personnel. Non-uniformed personnel must show proof of their identity without challenge. Tickets used illegitimately may be confiscated.

It is an offence to travel without a ticket. Section 403 of the Norwegian General Civil Criminal Code (straffeloven) specifies penalties for travelling without having paid the stipulated fare. Section 402 of the Code prohibits the fraudulent use by a party of another person's work or property in locations where it is assumed that payment shall be made before the party in question departs the location. Ticket forgery, the transfer of personal tickets to others, and deception in general are regarded as offences. Customers who commit such offences may be reported to the police.


8. Penalty tickets

Customers who fail to produce a valid ticket during a ticket inspection, will be obliged to pay for a penalty ticket*. This also applies if the customer in question chooses to break his or her journey. The penalty is stipulated separately by the Norwegian Ministry of Transport and Communications*. Payment for a penalty ticket entitles the customer to continue his or her journey under the same terms and conditions as apply to an ordinary single ticket.

* = From 1 February 2015 the fine is NOK 950 if you pay on the spot in cash or by using your card.


9. Penalty ticket – delayed payment

Customers who fail to produce a valid ticket during an inspection, and who are unable to pay for a penalty ticket on the spot, must provide their correct name, address and date of birth, and wait for verification of proof of identity, so that the Company can later recover the penalty amount*. Customers who do not pay for the penalty ticket on the spot are not entitled to continue their journey.

Customers who fail to pay the invoice for the penalty will receive a reminder. If necessary, the Company will commence enforcement action to recover unpaid amounts. This also applies to under-age persons over 15. However, these will not be held liable for costs incurred by the Company to recover by enforcement the unpaid amount in question. Parents and guardians will be informed of the circumstances linked to the non-payment.

In cases of counterfeit or forged tickets a heavier fine will be imposed. Such fines are also stipulated separately by the Norwegian Ministry of Transport and Communications*.

*= From 1 February 2015 the fine is NOK 1150 if you pay via invoice within 14 days. For children and young persons under 18 the fine is NOK 950 regardless of method of payment. From 1 February 2015 the fine for incorrect use/counterfeiting/forgery of tickets will be NOK 2000.


10. Detention of customers without valid tickets.

Inspectors employed by the Company are entitled to detain customers under the following circumstances:

a) if they fail to produce a valid ticket,

b) if they fail to pay for a penalty ticket on the spot, and

c) if they fail to provide their correct name, address and date of birth.

A customer may be detained for as long as he or she continues not to provide his or her correct name, address and date of birth. A customer may also be detained while the information he or she has provided is being verified. If, however, the customer pays for the penalty ticket, the detention shall be terminated.

Detention cannot be carried out if circumstances dictate that such action can be regarded as disproportionate. Under normal circumstances, persons under 15 will not be detained.


11. During your journey

Customers must not hinder Company personnel by obstructing their view. On vehicles equipped with automatic doors, customers must take care not to stand so as to prevent the doors from closing.

It is dangerous and prohibited to open doors, or to embark or disembark, while a vehicle is in motion, or while it has stopped temporarily at a location which is not a designated stop or station.

It is prohibited for customers to operate vehicle controls or to enter vehicles' drivers' cabins. The fire extinguishing equipment must be used only for the prevention of accidents.

It is prohibited to smoke or consume alcohol. The consumption of alcohol is prohibited on all means of transport and at stops/on station premises.


12. Removal of persons

Persons who, in the opinion of Company personnel, are or will evidently be a cause of inconvenience to their fellow passengers, will be denied entry and removed from the Company's premises and means of transport. Customers who annoy or interfere with other persons, or who fail to produce a valid ticket, may be put off the vehicle in question at a stop or station during the journey. This will not apply if circumstances dictate that such an action can be regarded as disproportionate in respect of the person in question.


13. What you can bring with you

Easily manageable objects (hand baggage) may be taken on board provided that they do not cause inconvenience to other customers. Prams and wheelchairs can be taken on board, although it will not always be possible to guarantee assistance from Company personnel. Bicycles and kick sleds can be taken on board if there is space available. In all cases, Company personnel will decide if there is space.

All objects are carried at the sole risk of the customer. It is prohibited to take on board the following items: flammable or explosive substances, engine-powered cycles or appliances, loaded weapons, sharp-edged or malodorous items, or other articles which clearly may represent an inconvenience to others.

Skis, prams and suchlike must be placed in such a way that they cannot fall over.


14. Lost property

Anyone finding mislaid items on the Company's premises or means of transport shall hand them over to Company personnel without delay. The Company will retain lost property items for three months. If the owner fails to appear and claim the items within this period, the Company is entitled both to sell them and determine the use to which any income shall be put.


15. Cancellations or changes

Cancellation and changes to a booking must be done no later than 24 hours before the start of the trip. No refunds will be made for cancellations or change requests received less than 24 hours before the start time of the trip. For agents/tour operators, special conditions apply. The conditions are communicated as part of the agent agreement.